TERMS OF SERVICE

Last Updated: 14 October 2026

Welcome to SnakeLace. These Terms of Service govern your access to and use of our website, online store, and related services. By visiting our website or making a purchase, you agree to these terms.

Please read them carefully before placing an order.

1. About SnakeLace

SnakeLace operates this online store and provides customers with access to our products and services through our website.

Throughout these terms, “SnakeLace”, “we”, “us” and “our” refer to SnakeLace. “You” and “your” refer to any customer or visitor using our website.

Business details:

• Business name: LendLay pty ltd

• Contact email: snakelace.store@gmail.com

• Website: https://snakelace.shop/

• Business address: 6 Copelia Avenue Glenvista South Africa

2. Eligibility

By using our website, you confirm that you are legally permitted to enter into a purchase agreement in your country of residence. If you are under the age of majority, you must have permission from a parent or legal guardian to make a purchase.

You agree to use our website only for lawful purposes and not to misuse our services.

3. Products and Availability

We aim to ensure that all product descriptions, images, specifications and prices displayed on our website are accurate.

However, product colours and appearances may vary slightly depending on your screen, lighting conditions or device settings.

All products are subject to availability. We reserve the right to discontinue products, limit quantities or update product descriptions when necessary.

If a product becomes unavailable after you place an order, we will contact you regarding an appropriate resolution, which may include a refund.

Product Images and Descriptions

Product images displayed on the SnakeLace website are provided for illustrative purposes and are intended to give customers a general representation of the product. While we make reasonable efforts to ensure that images and descriptions are accurate, the actual product may differ slightly from what is shown online, including in colour, finish, texture, appearance, packaging or minor design details.

Variations may occur due to lighting, photography, screen settings, manufacturing differences or supplier-provided images.

Customers should be aware that product images may not represent every detail of the physical item exactly. We encourage customers to carefully review the product description and specifications before placing an order.

These variations do not excuse products that are materially different from their descriptions, faulty, or otherwise fail to meet applicable consumer protection requirements. Nothing in this section limits any rights available to customers under applicable law.

4. Pricing and Currency

Our website may display prices in your local currency where supported.

Depending on your location and the checkout configuration, prices may be displayed or processed in South African rand (ZAR). Any applicable currency conversion will depend on the payment process and your payment provider.

We will clearly communicate the applicable product price and currency before you complete your purchase. Your bank or card issuer may apply its own exchange rate or foreign transaction fees, depending on your account and payment method.

We reserve the right to correct genuine pricing errors before accepting an order. If an error affects an order you have placed, we will contact you before proceeding.

5. Orders and Payment

By placing an order, you confirm that the information you provide is accurate and complete.

All orders are subject to acceptance and product availability. We reserve the right to refuse or cancel an order where reasonably necessary, including in cases of suspected fraud, payment issues, stock errors or inaccurate pricing.

Payment must be successfully authorised or received before an order is processed.

If we cancel an order after payment has been taken, we will arrange a refund of the amount paid for the cancelled order, subject to applicable law.

An order confirmation does not necessarily mean that your order has been dispatched.

6. Shipping and Delivery

We aim to process and dispatch orders within the timeframes communicated on our website or during checkout.

Delivery times are estimates and may vary depending on your location, courier services, customs processing and other circumstances beyond our reasonable control.

Customers are responsible for providing accurate delivery details. Additional costs arising from incorrect addresses or failed delivery attempts may apply where permitted by law and communicated appropriately.

For international orders, customs duties, import taxes or other charges may apply depending on the destination country and the delivery arrangement. Where such charges are not included in the checkout price, the customer may be responsible for paying them.

We are not responsible for unreasonable delays caused by circumstances outside our control, but we will make reasonable efforts to assist with delivery enquiries.

Nothing in this section excludes any delivery rights available to you under applicable consumer protection laws.

7. Returns, Refunds and Exchanges

We want you to be satisfied with your purchase.

Our returns and refund policy, available on our website, explains the process for requesting a return, exchange or refund.

Where a product is faulty, damaged, incorrectly supplied or not as described, you may have additional rights under applicable consumer protection laws.

For change-of-mind returns, eligibility may depend on our published returns policy and the laws applicable to your purchase.

Please contact our customer support team before returning an item so that we can provide the appropriate instructions.

Nothing in these terms limits any mandatory statutory rights you may have.

8. Promotions and Discounts

Promotional offers, discount codes and special pricing may be subject to additional conditions, including validity periods, product exclusions and usage limits.

Unless expressly stated otherwise, promotions cannot be exchanged for cash or combined with other offers.

We reserve the right to correct errors, discontinue promotions or investigate suspected misuse, subject to applicable law.

9. Intellectual Property

All content on the SnakeLace website, including our branding, logos, text, graphics, website design and original product photography, is owned by or licensed to us, unless otherwise stated.

You may not reproduce, distribute, modify or commercially exploit our protected content without prior written permission, except where permitted by law.

Product designs, names and images supplied by third parties remain subject to their respective ownership and licensing rights.

10. Prohibited Use

You agree not to use our website to:

• Engage in unlawful, fraudulent or misleading activities.

• Interfere with the security or operation of our website.

• Attempt to gain unauthorised access to our systems.

• Copy or exploit our website content for unauthorised commercial purposes.

• Submit false order, payment or customer information.

We may restrict access to our services where reasonably necessary to protect our business, customers or website.

11. Third-Party Services

Our website may use third-party services, including Shopify, payment processors, courier companies and other service providers.

These services may be governed by their own terms and privacy policies. We are not responsible for independent third-party services beyond the responsibilities imposed on us by applicable law.

12. Limitation of Liability

To the extent permitted by applicable law, SnakeLace will not be liable for indirect or consequential losses arising from the use of our website or services where such liability may lawfully be excluded.

Nothing in these terms excludes or limits liability where doing so would be unlawful, including liability that cannot be excluded under applicable consumer protection laws.

We do not guarantee that our website will always be available, uninterrupted or free from technical errors, but we will take reasonable steps to maintain its operation.

13. Privacy and Personal Information

We collect and process personal information as necessary to operate our store, process payments, fulfil orders, communicate with customers and provide customer support.

Your personal information will be handled in accordance with our Privacy Policy and applicable data protection laws.

Please review our Privacy Policy for further details about how your information is collected, used and protected.

14. Governing Law

These Terms of Service are governed by the laws of the Republic of South Africa, to the extent applicable.

Where you purchase from outside South Africa, mandatory consumer protection laws in your country of residence may also apply. Nothing in these terms is intended to deprive you of rights that cannot lawfully be excluded.

15. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our business, website, services or legal obligations.

The latest version will be published on this page with an updated revision date. Changes will apply from the date indicated, subject to applicable law.

16. Contact Us

If you have questions about these Terms of Service, your order or our policies, please contact us using the details below.

SnakeLace Customer Support

Email: snakelace.shop@gmail.com

Website: https://snakelace.shop/

 

Thank you for shopping with SnakeLace.